Aller au contenu
Livraison
En tant qu'entreprise durable, nous fabriquons tous les bijoux sur commande afin d'avoir un minimum de déchets. Cela signifie que nous avons besoin d'un peu de temps supplémentaire pour passer votre commande. Nous expédions normalement votre commande dans les 3 jours ouvrables, si vous avez besoin de votre commande plus tôt, veuillez envoyer un e-mail à customercare@wildfawnjewellery.com ou Whatsapp +44 77 8651 0967.
Livraison au Royaume-Uni
Royal Mail - First Class Signed For (1-2 jours après l'expédition) - 3,99 £ ou GRATUIT à partir de 100 £
Livraison spéciale à 13h (l'heure d'expédition normale s'applique toujours) - 12,00 £
Livraison le jour suivant | Commandez avant 13 h du lundi au jeudi : 12,00 £ (Enlèvement avec livraison le lendemain uniquement)
Expédition internationale - Europe
Europe :
Allemagne, France, Pays-Bas, Irlande, Malte, Chypre
Suivi | Droits et taxes acquittés - 8,50 £
Europe :
Autriche, Belgique, Bulgarie, Croatie, Tchéquie, Danemark, Estonie, Finlande, Grèce, Islande, Italie, Lettonie , Lituanie, Luxembourg, Pologne, Roumanie, Saint-Marin, Slovaquie, Slovénie, Espagne, Suède, Hongrie
Suivi | Droits et taxes acquittés - 14,99 £
Europe :
Îles Åland, Albanie, Andorre, Arménie, Biélorussie, Bosnie-Herzégovine, Îles Féroé, Géorgie, Gibraltar, Groenland , Guadeloupe, Guernesey, Cité du Vatican, Île de Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldavie, Monténégro, Macédoine du Nord, Norvège, Réunion, Serbie, Svalbard et Jan Mayen, Turquie, Ukraine
Suivi | Royal Mail International (environ 5 à 15 jours) - 8,50 £
Expédition internationale - Canada, États-Unis, Nouvelle-Zélande, Australie
Suivi | Royal Mail International (environ 5 à 15 jours) - 8,50 £
Expédition internationale - Reste du monde
Suivi | Royal Mail International (environ 5 à 15 jours) - 12,50 £
Will I be charged extra fees and taxes because of Brexit?
All orders placed by customers in the EU include all taxes and charges, so you will not be charged any additional fees by the shipping carrier.
Our EU customers are so important to us and we really appreciate you continuing to shop with us post-Brexit.
Germany, France, Netherlands, Ireland, Portugal, Malta, Cyprus
Your order will be shipped by Royal Mail and your national delivery service with Delivery Duties Paid (DDP), so your order should arrive as normal, with no additional fees or charges.
Other EU countries
Your order will be sent Delivery Duties Paid (DDP) by courier, so there will no additional fees or charges to pay.
Returns & Exchanges
It’s our mission to ensure that every piece of jewellery that we handcraft for you here in our workshop should be absolutely perfect, and bring you a lifetime of joy. But if for whatever reason, the piece you receive does not live up to your expectations, please contact us within 14 days to arrange a refund or exchange.
How to return or exchange an item - UK customers
We will accept returns or exchanges of items that have not been worn or damaged.
We reserve the right to reject returns or exchanges of earrings for hygiene reasons (unless faulty) if we believe they have been worn.
Returns and exchanges are free for UK customers. Please email us with your order number and the details of the item you wish to return or exchange. We will email you a postage label to attach to your return package.
customercare@wildfawnjewellery.com
How to return or exchange an item - International customers
We will accept items that have not been worn or damaged.
We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn.
Please email to arrange your return or exchange: customercare@wildfawnjewellery.com
You will need to post your item back to us at your own cost unless the item is faulty.
My jewellery is faulty, what should I do?
If you think your item needs to be repaired or replaced please contact us at customercare@wildfawnjewellery.com with some photographs and description of the issue, we will be happy to assist.
Can you resize my ring?
We want to make sure you'll be happy with your ring as soon as you receive it which is why it's so important to get your ring size right the first time round.
Please refer to our Ring Sizing Guide before purchasing a ring.
We make everything to order to be as environmentally friendly as possible, and we don't have spare rings to exchange, so we charge a small £10 fee to cover the labour and time to resize your ring.
Can I return a bespoke or personalised order?
Unfortunately we cannot offer a refund or exchange on bespoke or personalised items.
Can you repair my jewellery?
Yes! We want your Wild Fawn jewellery to last you a lifetime. If you think your jewellery needs repairing, email us with some information and photographs: customercare@wildfawnjewellery.com
