Delivery & Returns

You can collect your order from our studio during our normal working hours (9-5:30pm). Just select this option at the checkout and we will email you when your order is ready to collect.

Our studio address: Wild Fawn Jewellery, Bourbon 201.2, Biscuit Factory, 100 Drummond Rd, London, SE16 4DG.

Orders up to £150 - Royal Mail Tracked - £3.99

Orders over £150 - Royal Mail Tracked - FREE

If your order is over £250 it may require a signature on delivery.

Main collection (Excluding wedding, engagement, bespoke)

Your jewellery is made-to-order and we usually dispatch orders within 4 business days.

Your order should arrive 1-2 business days after dispatch.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

We ship orders to the EU with all duties and taxes paid, so your order will arrive as normal, with no extra charges or fees.

EU:
Germany, France, Netherlands, Ireland, Malta, Cyprus, Portugal, Austria 

Royal Mail Tracked | Duties and Taxes Paid (Approx. 5-10 business days) -  £8.50

EU: 
Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Spain, Sweden,

Tracked Courier | Duties and Taxes Paid (Approx. 5-10 business days) - £14.99

Other Europe:
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine

Tracked | Royal Mail International (Approx. 5-10 business days) - £8.50

Main collection (Excluding wedding, engagement, bespoke)

Your jewellery is made-to-order and we usually dispatch orders within 3 business days.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

Orders placed by customers in the EU* include all taxes and charges, so you will not be charged any additional fees by the shipping carrier. Your order will be shipped using a 'Delivered Duties Paid/DDP' service.

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Customers in other countries may be charged sales tax and customs charges by their local courier or postal service.

Tracked | Royal Mail + Your Local Postal Service (Approx. 5-15 days) - £8.50

Main collection (Excluding wedding, engagement, bespoke)

Your jewellery is made-to-order and we usually dispatch orders within 3 business days.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless you are otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

You may have to pay sales tax and customs charges to your local post service or courier on receipt of your order.

There are no customs charges or import duties for Australia on orders below AU$1000.

Customers in Canada can use this tool to estimate import duties and taxes: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

In the USA, import duties and taxes are not usually charged on orders below $800.

We will accept returns of items that have not been worn or damaged up to 28 days after receiving your item.

We do not accept returns of earrings for hygiene reasons (unless faulty), bespoke items, personalised/engraved items or wedding rings.

Returns are free for UK customers.

If you are outside the UK, you will need to post your item back to us at your own cost, unless the item is faulty.

Please email to arrange your return: customercare@wildfawnjewellery.com

If you return an item from a multibuy offer (eg. buy one, get 25% off), you will be charged full price for the item you keep.  

As we make all of our jewellery to order to minimise waste, we only offer exchanges on selected items, please contact us if you'd like to exchange an item: customercare@wildfawnjewellery.com

We will only accept exchanges on eligible items that are undamaged and unworn.

Please note we do not offer exchanges on personalised items, bespoke jewellery or earrings.

If you would like to return one of our Ready to Ship or Made to Order engagement rings, please contact us at customercare@wildfawnjewellery.com.

Please note, we cannot accept returns for bespoke engagement rings.

As all of our wedding rings are made to order and personalised, we cannot accept returns on wedding rings.

Unfortunately we cannot offer a refund or exchange on bespoke or personalised items, including wedding rings.

If you are unhappy with your bespoke or personalised piece, please contact us so we can try and help. We want you to love your jewellery!

Due to hygiene reasons, we unfortunately do not accept returns on earrings (unless they are faulty).

If you think your item needs to be repaired or replaced please contact us at customercare@wildfawnjewellery.com within 10 days of purchase with some photographs and description of the issue, we will be happy to assist.

If something is missing from your order, please contact us within 7 days of receiving your jewellery and we will be happy to help. Please email customercare@wildfawnjewellery.com.

We want to make sure you'll be happy with your ring as soon as you receive it which is why it's so important to get your ring size right the first time round.

Please refer to our Ring Sizing Guide before purchasing a ring.

We make everything to order to be as environmentally friendly as possible, and we don't have spare rings to exchange, so we charge a small £15 fee to cover the labour and time to resize your ring.

To minimise waste, all of our jewellery is made to order, so make sure you choose the right size when ordering.

Advice on how to choose the correct size can be found on bracelet product pages.

If you order a bracelet in the wrong size, we can resize your bracelet for £10. Just contact us.

Yes! We want your Wild Fawn jewellery to last a lifetime. We offer a 2 year warranty on our jewellery for free repairs.

If you have purchased within the last 2 years and think your jewellery needs repairing, email us with some information and photographs: customercare@wildfawnjewellery.com

If you purchased your piece of jewellery over 2 years ago, we can still repair it - contact us for a quote.

Our jewellery is made from solid sterling silver, 9ct gold or 18ct gold and complies with the EU Nickel Directive. We are unfortunately unable to provide refunds if you experience a reaction to our jewellery. However, please see read our guidance below:

• If your earring post (the part of the earring that goes through the piercing hole) turns black over time, please be assured this is not harmful and is just aesthetic. If you would like us to buff away the discolouration of any discoloured Wild Fawn Jewellery, we can do this for a small fee, however due to the individual nature of skin, we cannot guarantee this discolouring will not return.

Please note, this reaction is different to normal tarnishing, which is where the surface of the metal discolours as it oxidises. This discolouration can be prevented and removed when cared for and cleaned as recommended. Read our Jewellery Care Guide here for more help on tarnishing.

• If you have sensitive skin and experience reactions to solid gold regularly, you might like to increase the carat of it; the higher the carat, the lower the percentage of other alloys (which are usually the cause of the reaction vs the gold itself).
• If you experience pain or discomfort, please seek medical advice, as this may be due to a poorly executed piercing, poorly healed piercing or other reason unrelated to the type or quality of metal.