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Expédition et expédition

Will I be charged customs import duties or taxes?

Deliveries to EU countries will be sent DDP (Delivery Duties Paid) so you will pay VAT/sales tax on your order at the checkout, and there will be no customs charges or taxes to pay when your order arrives in your country. Your order should arrive as normal.

Deliveries to countries outside the UK or EU may incur local sales tax upon arrival and a customs processing charge. You will be responsible for these fees.

Quels sont vos délais de livraison ?

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What if I need something quickly?

Please email us or use the 'Chat with us' box on the website if you need a piece delivered quickly.

We may be able to arrange a faster shipping option or prioritise making your order.

Où est ma commande?

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Quand ma commande sera-t-elle envoyée?

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Combien coûtera l'expédition?

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Proposez-vous le transport maritime international?

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Expédiez-vous en Suisse ?

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My Order

Am I able to change my order once it has been placed?

Please email customercare@wildfawnjewellery.com as soon as possible to change an order or update your shipping information.

Please note that we are unable to cancel or update your order once it has shipped.

We may not be able to change or cancel a personalised order if production has already started. 

Can I cancel my order?

You can usually cancel your order before it has been shipped. Please email customercare@wildfawnjewellery.com with your order number.

We may not be able to change or cancel a personalised order if production has already started. 

If your order has already been shipped please contact us to arrange the return (at your own cost).

Please note due to hygiene reasons earrings cannot be returned if they have been worn.

There is an item missing from my order, what should I do?

Please contact customercare@wildfawnjewellery.com with your order details for more information. Please note some items may be posted separately but you will be contacted beforehand if that is the case. 

I have received the wrong order, what should I do?

Please email customercare@wildfawnjewellery.com to inform us of the error and we'll arrange to return the order.

How do I return or exchange an item?

If for any reason you are unhappy with your item, you have 14 days to request a return or exchange. Please contact us immediately by emailing customercare@wildfawnjewellery.com. We will give you instructions to return your item to us.

We will accept items that have not been worn or damaged in anyway. 

You are responsible for the cost of return shipping of the goods. We recommend using a tracked or signed for delivery service.

Can I return earrings?

We can only offer returns or exchanges on items that have not been worn or tried on in any way. Please email us if you want to return earrings: customercare@wildfawnjewellery.com

Can I get a refund on a bespoke order?

Unfortunately we cannot offer a refund or exchange on bespoke items.

My jewellery is faulty, what should I do?

If you think your item needs to be repaired or replaced please contact us at customercare@wildfawnjewellery.com with some photographs and description of the issue, we will be happy to assist.

Do you offer gift wrapping and personalised gift notes?

Yes! You can add gift wrap to your order on the product page.

There is a Notes section in the checkout where you can request a personalised message/gift note to be included with your order.

We do not send printed receipts/invoices with any orders.

How is my order packaged?

Your order will arrive in fully recyclable gift-ready packaging with a care card.

If you are purchasing multiple pieces they will be wrapped and sent in the same box. If they are gifts for different people or if you want them wrapped in separate boxes please specify in the Notes section at the checkout.

Matériaux et éthique

How do I care for my jewellery?

Check out our Jewellery Care page for tips and tricks on keeping your jewellery looking as good as new.

Où fabriquez-vous vos bijoux ?

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Quel métal utilisez-vous ?

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D'où viennent vos chaînes ?

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D'où viennent vos perles ?

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Quelles pierres précieuses utilisez-vous ?

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De quoi est composé l'argent sterling ?

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Qu'est-ce que l'or 9 carats ?

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My data

Where can I find information about how you store and use my personal data?
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