Delivery & Returns

As a sustainable business, we make all jewellery items to order so we have minimal waste. We normally make and dispatch your order within 3 working days but if you need your order sooner then please contact us directly.

UK Shipping 

Royal Mail - First Class Signed For (1-2 days after dispatch) - £3.99 or FREE over £150

International Shipping - Europe

We ship orders to the EU with all duties and taxes paid, so your order will arrive as normal, with no extra charges or fees.

Germany, France, Netherlands, Ireland, Malta, Cyprus, Portugal, Austria 

Tracked | Royal Mail | Duties and Taxes Paid (Approx. 5-15 days) -  £8.50

Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Spain, Sweden,

Tracked | Duties and Taxes Paid (Approx. 5-15 days) - £14.99

Other Europe:
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine

Tracked | Royal Mail International (Approx. 5-15 days) - £8.50

International Shipping - Canada, USA, New Zealand, Australia

Tracked | Royal Mail International (Approx. 5-15 days) - £8.50

International Shipping - Rest of World

Tracked | Royal Mail International (Approx. 5-15 days) - £12.50

Will I be charged extra fees and taxes because of Brexit?

All orders placed by customers in the EU include all taxes and charges, so you will not be charged any additional fees by the shipping carrier.

Our EU customers are so important to us and we really appreciate you continuing to shop with us post-Brexit. 

Germany, France, Netherlands, Ireland, Portugal, Malta, Cyprus

Your order will be shipped by Royal Mail and your national delivery service with Delivery Duties Paid (DDP), so your order should arrive as normal, with no additional fees or charges. 

Other EU countries

Your order will be sent Delivery Duties Paid (DDP) by courier, so there will no additional fees or charges to pay.  

Returns & Exchanges

It’s our mission to ensure that every piece of jewellery that we handcraft for you here in our workshop should be absolutely perfect, and bring you a lifetime of joy. But if for whatever reason, the piece you receive does not live up to your expectations, please contact us ( within 14 days to arrange a refund or exchange.

How to return or exchange an item - UK customers

We will accept returns or exchanges of items that have not been worn or damaged.

We reserve the right to reject returns or exchanges of earrings for hygiene reasons (unless faulty) if we believe they have been worn. 

Returns and exchanges are free for UK customers. Please email us with your order number and the details of the item you wish to return or exchange. We will email you a postage label to attach to your return package.

How to return or exchange an item - International customers

We will accept items that have not been worn or damaged.

We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn. 

Please email to arrange your return or exchange:

You will need to post your item back to us at your own cost unless the item is faulty.

My jewellery is faulty, what should I do?

If you think your item needs to be repaired or replaced please contact us at with some photographs and description of the issue, we will be happy to assist.

Can you resize my ring?

We want to make sure you'll be happy with your ring as soon as you receive it which is why it's so important to get your ring size right the first time round.

Please refer to our Ring Sizing Guide before purchasing a ring.

We make everything to order to be as environmentally friendly as possible, and we don't have spare rings to exchange, so we charge a small £10 fee to cover the labour and time to resize your ring.

Can I return a bespoke or personalised order?

Unfortunately we cannot offer a refund or exchange on bespoke or personalised items.

Can you repair my jewellery?

Yes! We want your Wild Fawn jewellery to last you a lifetime. If you think your jewellery needs repairing, email us with some information and photographs:

More Information