Returns & Exchanges
*Orders placed between 20th November 2021 and 22nd December 2021 will be eligible for return up to the 14th January 2022. The item must be returned to the studio within 14 days from the date of the return request.*
Each piece of Wild Fawn Jewellery is made by hand in London. This means that it should be exactly what you are expecting, but, if for any reason you are unhappy with your item, please contact us immediately by emailing firstname.lastname@example.org. (This must be done within 14 days of receiving your jewellery).
We will accept items that have not been worn or damaged in anyway. Returns are free for UK orders, international customers are responsible for paying return postage costs.
Due to hygiene reasons, we cannot accept exchanges or returns for any earrings.
When returning items to us, we cannot be responsible for delayed, stolen or lost packages, as we have no control over this. Please ensure you package the items securely, retain a tracking number and if necessary directly contact the postal carrier you used with any issues regarding this. The cost of returning the goods is the responsibility of the buyer. Delivery costs are non-refundable.
Note: if you're returning goods from outside of the UK, you MUST obtain a customs declaration (CN22 form) and mark the package as "Returned goods" with ZERO commercial value. You can get this CN22 form here or from your post office.