The last order dates for UK delivery before Christmas (based on Royal Mail shipping time estimates):

Royal Mail Tracked 24: Wednesday 18 December 2024

Royal Mail Special Delivery: Saturday 21 December 2024

Orders up to £150 - Royal Mail Tracked - £3.99

Orders over £150 - Royal Mail Tracked - FREE

If your order is over £250 it may require a signature on delivery

Main collection (Excluding wedding, engagement, bespoke)

Your order should arrive 1-2 business days after dispatch.

Your jewellery is made-to-order and we usually dispatch orders within 3 business days.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

The last order dates for delivery to Europe before Christmas (based on Royal Mail shipping time estimates):

Belgium:
Wednesday 11 December 2024

Germany, France, Ireland, Netherlands:
Thursday 12 December 2024

We ship orders to the EU with all duties and taxes paid, so your order will arrive as normal, with no extra charges or fees.

EU:
Germany, France, Netherlands, Ireland, Malta, Cyprus, Portugal, Austria 

Royal Mail Tracked | Duties and Taxes Paid (Approx. 5-10 business days) -  £8.50

EU: 
Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Spain, Sweden,

Tracked Courier | Duties and Taxes Paid (Approx. 5-10 business days) - £14.99

Other Europe:
Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Turkey, Ukraine

Tracked | Royal Mail International (Approx. 5-10 business days) - £8.50

Main collection (Excluding wedding, engagement, bespoke)

Your jewellery is made-to-order and we usually dispatch orders within 3 business days.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

Orders placed by customers in the EU* include all taxes and charges, so you will not be charged any additional fees by the shipping carrier. Your order will be shipped using a 'Delivered Duties Paid/DDP' service.

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Customers in other countries may be charged sales tax and customs charges by their local courier or postal service.

The last order dates for delivery before Christmas (based on Royal Mail shipping time estimates):

USA, Canada:
Wednesday 11 December 2024

Australia & New Zealand:
Wednesday 4 December 2024

Tracked | Royal Mail + Your Local Postal Service (Approx. 5-15 days) - £8.50

Main collection (Excluding wedding, engagement, bespoke)

Your jewellery is made-to-order and we usually dispatch orders within 3 business days.

If you need your order sooner, please contact us.


Wedding, Engagement & Bespoke

Please allow 1-2 weeks for dispatch of ready-to-ship engagement rings that need resizing.

Made-to-order engagement and wedding rings are usually dispatched in 4-6 weeks unless you are otherwise informed. Please refer to the product page or contact us for more information.

Bespoke jewellery pieces can take longer to design and make. Book a consultation to discuss your ideas.

You may have to pay sales tax and customs charges to your local post service or courier on receipt of your order.

There are no customs charges or import duties for Australia on orders below AU$1000.

Customers in Canada can use this tool to estimate import duties and taxes: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

In the USA, import duties and taxes are not usually charged on orders below $800.

Orders placed from 31 October 2024 can be returned for a refund or exchange until January 13 2025.

We will accept returns of items that have not been worn or damaged.

We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn. 

We will accept returns of items that have not been worn or damaged up to 28 days after receiving your item.

We reserve the right to reject returns of earrings for hygiene reasons (unless faulty) if we believe they have been worn. 

Returns are free for UK customers.

If you are outside the UK, you will need to post your item back to us at your own cost, unless the item is faulty.

Please email to arrange your return or exchange: customercare@wildfawnjewellery.com

If you return an item from a multibuy offer (eg. buy one, get 25% off), you will be charged full price for the item you keep.  

If you think your item needs to be repaired or replaced please contact us at customercare@wildfawnjewellery.com with some photographs and description of the issue, we will be happy to assist.

We want to make sure you'll be happy with your ring as soon as you receive it which is why it's so important to get your ring size right the first time round.

Please refer to our Ring Sizing Guide before purchasing a ring.

We make everything to order to be as environmentally friendly as possible, and we don't have spare rings to exchange, so we charge a small £10 fee to cover the labour and time to resize your ring.

Unfortunately we cannot offer a refund or exchange on bespoke or personalised items.

Yes! We want your Wild Fawn jewellery to last a lifetime.

If you think your jewellery needs repairing, email us with some information and photographs: customercare@wildfawnjewellery.com